1and1 status updating

13-May-2020 19:13

Any tricks for getting through to someone in 1&1 who understands?

But it is difficult getting the help desk people telling me to wait for propagation to investigate.Some are good, some are bad, and some just get the job done. We cringe when we hear that a client uses 1and1’s registrar because we know it’s going to be an uphill battle to push servers live, do migrations, set up a CDN, or change even simple DNS A records. So we then queried 1and1’s DNS servers directly since they held the records prior. We surmise that while the updates were “pending”, 1and1 wiped the records on their own servers and left us high and dry with the site offline. After a 20 minute hold, we finally spoke to a CSR that told us this was normal and could take up to 48 hours. Support has long hold times, does not acknowledge the above behavior as damaging to our client and atypical for a registrar to engage in.For 1and1, it’s best to explain the travesty we’re going through. We responded that it is not normal at all, normal registrars do not wipe their nameservers even after delegating to an external provider… We then started to coordinate with Stephen at Armed Gamer to get the domain off of 1and1 as soon as possible as they were unwilling to provide support other than “just wait, it’s normal” (as he’s losing revenue and followers from an offlined site we have no way to fix). It’s been over 17 hours downtime as of the writing of this post with no end in sight.If you are changing the domain owner, please note the following additional points: - As soon as the details have been changed, both the old and the new domain owner will be automatically notified by e-mail.No confirmation is required from the previous domain owner.

But it is difficult getting the help desk people telling me to wait for propagation to investigate.Some are good, some are bad, and some just get the job done. We cringe when we hear that a client uses 1and1’s registrar because we know it’s going to be an uphill battle to push servers live, do migrations, set up a CDN, or change even simple DNS A records. So we then queried 1and1’s DNS servers directly since they held the records prior. We surmise that while the updates were “pending”, 1and1 wiped the records on their own servers and left us high and dry with the site offline. After a 20 minute hold, we finally spoke to a CSR that told us this was normal and could take up to 48 hours. Support has long hold times, does not acknowledge the above behavior as damaging to our client and atypical for a registrar to engage in.For 1and1, it’s best to explain the travesty we’re going through. We responded that it is not normal at all, normal registrars do not wipe their nameservers even after delegating to an external provider… We then started to coordinate with Stephen at Armed Gamer to get the domain off of 1and1 as soon as possible as they were unwilling to provide support other than “just wait, it’s normal” (as he’s losing revenue and followers from an offlined site we have no way to fix). It’s been over 17 hours downtime as of the writing of this post with no end in sight.If you are changing the domain owner, please note the following additional points: - As soon as the details have been changed, both the old and the new domain owner will be automatically notified by e-mail.No confirmation is required from the previous domain owner.Is there a problem or does it really take that long with 1&1?